Return Policy

Order Cancellation 

• Unshipped Orders: Cancellation and refund are available free of charge within 48 hours of order placement.
• Shipped Orders: A 20% handling fee will apply for cancellation if the order has already been shipped.
  

Return Requirements

• Return Conditions: Only unused, undamaged tiles in their original packaging are accepted.
  Return requests must be submitted within 30 days of receipt.
• Transportation Damage: Take photos and contact customer service within 24 hours of receipt, providing the tracking number. We will replace the item free of charge

Fee Explanation

• Regular Returns: Customers are responsible for return shipping costs. 
• Returns Due to Our Errors (e.g., wrong item sent, quality issues): We will cover all shipping costs.

Refund Processing

• After approval, refunds will be returned to the original payment method within 3-7 business days.
  

Special Notes

• Customized products (e.g., special sizes, custom patterns) cannot be cancelled or returned. Design details must be confirmed before placing an order.
• Promotional Items: Only exchanges or repairs are available; refunds are not supported.